Shipping
Order Processing
Orders are processed within 1–3 bsiness days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
Malaysia: 1–3 business days
Shipping times may vary depending on customs processing and courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on destination and courier rates.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow the delivery status.
Customs & Duties
International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer.
Returns & Refunds
We want you to love your purchase. If you’re not completely satisfied, we offer returns under the following conditions.
Return Period
Items may be returned within 14 days of receiving your order.
Eligibility for Returns
Returned items must:
- Be unused and unworn
- Be in original condition
- Include all packaging, tags, cases, and accessories
Returns that do not meet these conditions may not be accepted.
How to Request a Return
- Email our support team at [hello.thearchivemy@gmail.com]
- Provide your order number and reason for return
- Our team will guide you through the return process
Return Shipping
Unless the product is defective or incorrect, customers are responsible for return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 7-14 business days.
Shipping charges are non-refundable unless the return is due to an error on our part.